Responsible Gambling at Mraud

At Mraud, we want your time with us to be enjoyable, safe and always in your control. This page explains the tools, checks and support we provide, and where you can find free, confidential help in Australia whenever you need it.

Our Commitment to Safe, Responsible Play

We believe gambling should only ever be entertainment, and we want you to feel in control every time you play. Whether you know us as Mraud or Mr aud, our commitment is the same: honest information, practical tools and a respectful environment where you can make informed choices.

Our team is trained to respond with care rather than judgement. We review our player-protection measures regularly so they keep pace with best practice. Every tool on this page is free, and you can use it from your very first visit to Mraud.

We will never pressure you to keep playing, deposit more or chase a loss. If your play stops feeling fun, asking for help is a sign of strength, and we will support you without shame.

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually, and it can affect anyone. Noticing the signs early makes change easier. Ask yourself whether any of these feel familiar:

Behavioural: playing longer or more often than planned, hiding your gambling from loved ones, or finding it hard to stop.
Financial: borrowing money, missing bills, or chasing losses with bigger bets.
Emotional: feeling anxious, irritable or guilty after playing, or using gambling to escape stress or low mood.
Practical: neglecting work, study or relationships because of gambling.

If you recognise even one of these, please pause and consider using our tools or talking to someone you trust. You are not alone, and there is no judgement here.

Player-Protection Tools at Mraud

We give you a full set of controls so you can shape your play around your budget and lifestyle. Here is what is available in your account.

Limits, Reminders and Time-Outs

Deposit limits cap how much you can add daily, weekly or monthly. Loss limits restrict how much you can lose over a set period, and wager limits cap the amount you can stake. Session time limits end your play after the duration you choose. Reality checks show regular reminders of how long you have been playing and what you have spent. If you need a breather, a cool-off or time-out period lets you step away for a fixed time, from 24 hours up to several weeks. In line with Australian restrictions on credit card gambling, we do not accept credit card deposits, which helps you stay within your own means.

How to Set and Adjust Your Limits

Open the Responsible Gambling section in your account settings, choose a limit, enter an amount and a time period, then confirm. Tighter limits, such as a lower amount or a shorter session, typically apply immediately. Loosening or removing a limit is subject to a cooling-off period, so a decision made in the heat of the moment cannot undo your protection. We suggest setting limits before you play, when you feel calm, and reviewing them regularly. If you cannot find a setting, our support team will gladly help.

Self-Exclusion

If you need a longer break, self-exclusion lets you block your own access. At Mraud you can choose a short period (such as one to three months), a medium period (such as six to twelve months) or permanent exclusion. Once it is active, we close your account, stop promotional messages and prevent you from reopening an account during that time. Permanent exclusion cannot be reversed.

In Australia, BetStop is the National Self-Exclusion Register for licensed wagering providers. Our self-exclusion is managed by us at Mraud, not by a central database, so it applies to Mraud accounts only. If gambling elsewhere worries you, we encourage you to register with BetStop as well and use blocking software. To begin self-exclusion with us, contact our support team at any time.

Age Verification and Preventing Underage Gambling

You must be at least 18 years old to open an account or play at Mraud. We carry out identity and age checks, and we may ask for additional documents at any time, particularly before processing withdrawals. Accounts found to belong to anyone under 18 are closed and reviewed. We never knowingly market to minors.

Please keep your login details private and never let anyone else use your account. If you suspect someone under 18 is accessing our site, tell us straight away so we can act.

Protecting Minors at Home

Parents and carers play an important role. Keep devices, passwords and payment details out of children’s reach, and avoid saving your Mraud login on shared devices. Consider parental-control and filtering tools, such as Qustodio, Net Nanny or the built-in controls on iOS, Android, Windows and Mac, to block gambling sites. The eSafety Commissioner offers free guidance on setting these up. Talk openly with young people about gambling risks, including gambling-style features in some video games.

Where to Get Help in Australia

Support is free, confidential and available across the country:

Gambling Help Online: 1800 858 858, 24/7 phone, live chat and email support at gamblinghelponline.org.au.
Lifeline: 13 11 14 for 24/7 crisis support.
National Debt Helpline: 1800 007 007 for free financial counselling.
BetStop: betstop.gov.au for the national self-exclusion register.

Reaching out is a brave first step. If you would like us to apply a limit, time-out or exclusion right away, contact our support team and we will act without asking you to explain.

Entertainment, Not Income

Gambling is entertainment with a cost, just like a night out. It is not a way to make money, repay debts or fix financial stress, and every result is based on chance. Play only with money you can afford to lose after covering essentials such as rent, bills, food and family needs.

Set a budget before you start, never borrow to gamble, and avoid playing when you are tired, stressed or have been drinking. Take regular breaks and keep time for hobbies and the people you love. If playing stops feeling fun, step away. We will be here to help in whichever way you choose.